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	Our Policies June 14, 2004
	Privacy
	||||| We use the latest encryption technology (SSL; Secure Socket Layer) to keep your personal information safe. Your contact / shipping information will be encrypted and sent to our server securely. ||||| We'll never share that information with third parties, except for the cases of a legal demand from governmental offices.
	Currency and Payment
	||||| The acceptable currencies for the payments are U.S. Dollars and Japanese Yens*. ||||| For the payments in U.S. Dollars, we accept them through PayPal™ or NETeller™. ||||| For the payments in Japanese Yens, we accept them by money transfer** to our bank accounts at eBank, Japan Net Bank and Mizuho Bank (hereafter called "The designated banks"). *For the shopping in Japanese Yens, all the notes and instructions from us are written in Japanese. You who are going to pay in Japanese yens understand them sufficiently. **You need to pay fees for money transfer if it is required. |Q| Do you take credit cards? |A| Currently we do not accept any credit cards payments, however, PayPal™ does.
	Shipping
	||||| We ship item(s) by the ordinary mail for domestic shipping. ||||| We ship item(s) by EMS (Express Mail Service) for international shipping*, to the EMS-trackable countries and regions. ||||| We ship item(s) after we have confirmed receipt of the money**. You will be notified it by email when shipped. For the international shipping, we will include the EMS item number in the shipping notification, so that you could track and trace the packets using EMS Tracking Service. *The number of days taken for arrival depends on the local postal services of your country. Concerning the delay of arrival due to the local affairs, we are exempted from the responsibility. **In some cases, we take several days before shipping after receiving of the payment.
	Cancelling Orders - U.S. Dollar payment*
	||||| Before you pay: The cancellation of orders is possible at anytime, by notifying us via email to: 'sales@kay-n.com'. Include the order number in the email. ||||| After you have paid and before we ship item(s): Notify us by email to: 'sales@kay-n.com' immediately. Include the order number in the email. We will issue a full-refund to your PayPal™ account. *Refunds or pay-back must be through PayPal™. For the cancellation and refund in Japanese Yens, read 'Policies' Japanese page. ||||| After we have shipped item(s): The cancellation of orders is impossible. Read 'Returning or Replacing Items' below.
	Returning or Replacing Items - U.S. Dollar payment*
	||||| In case that you received damaged, defective, or incorrect item(s), please follow the procedure outlined below to receive replacement(s) and have the cost of postage** paid back from us. 1. Notify us by email to sales@kay-n.com within one week of delivery. Include the order number in the email. 2. We will send you email including our postal address for the returning, so send the item(s) back to us. ||||| In other cases, you may return item(s) for a refund of the purchase price minus shipping, on the conditions below. 1. The item(s) is unopened. 2. You notify us by email to sales@kay-n.com within one week of delivery. Include the order number in the email. 3. You send the item(s) to the postal address that we provide you by email in reply to the notification, within one week of receiving the reply. You pay for the postage required. *Refunds or pay-back must be through PayPal™. For the refund in Japanese Yens, read 'Policies' Japanese page. **The amount of the postage we pay back to you will not exceed the cost for EMS (international) or the ordinary mail (domestic).
	Undelivered Items
	||||| In case that the item(s) is not delivered in reasonable number of days for the delivery, notify us by email to sales@kay-n.com. Include the order number and the shipping address again in the email. ||||| You will be charged the additional shipping cost if we have to re-ship the item(s) due to an incorrect shipping address. In this case, we will make a money request to you for the additional charge, and we will ship item(s) again after we have confirmed receipt of the money.
	Our Rights, and Miscellaneous
	||||| We hold the rights of denial of selling, cancellation, returning, replacing, or re-shipping against a customer who is intentionally going to demand cancellation, returning, replacing, or re-shipping, repeatedly. ||||| We hold the right to make the decision of the denial(s) above solely. ||||| "Our Policies" is subject to change without notice, and you understand that you need to read this document each time you place an order.

is an affiliate of Kayn's Studio.

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